FAQ & Help Center

The passing of a loved one – human or animal – is hard.
We’ve been there, too, which is why we’re here to help.

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Our customer support team is dedicated to exceptional service, characterized by professionalism, compassion, and unwavering commitment.

We understand the significance of this delicate time, and our knowledgeable staff is here to assist you with every detail, ensuring a seamless and dignified experience. Trust in our expertise and heartfelt support to guide you with care and respect.

Help Center

Frequently Asked Questions

Explore our Frequently Asked Questions for clear, concise answers to common inquiries, designed to provide you with the information and reassurance you need during this important time.

Yes, you can easily purchase a casket online. Our simple and straightforward process ensures you get the best quality and service. We deliver directly to your chosen funeral home, and it’s illegal for them to refuse or charge additional fees for this service.

We offer unbeatable prices, superior quality, and exceptional customer service. Our products are often significantly less expensive than those from funeral homes, and we take pride in assisting you throughout the process.

Yes, our caskets and urns meet or exceed the quality standards of those sold by funeral homes. We also supply our products to funeral homes nationwide, attesting to their quality and reliability.

Yes, federal law ensures that funeral homes must accept caskets purchased from third parties without charging additional fees. This gives you the freedom to choose the best option for your needs.

You don’t need to be present at the funeral home for the casket delivery. However, for residential deliveries, the carrier will schedule an appointment, and someone must be present to accept it.

Our standard caskets fit most adults up to 6’10” and 300 pounds. We recommend confirming sizing with your funeral director. We also offer oversize caskets for larger needs.

Yes, our caskets come fully assembled with a pillow, adjustable bed, and throw covers included. You do not need to purchase any additional items.

We offer free standard shipping on all orders. For expedited or specific delivery requests, please get in touch with us for arrangements.

Placing an order is simple. Either browse our featured products in our Store, or visit our Amazon Store directly. All orders are placed and handled through Amazon just like any other Amazon order.

All of our sales are done through our Amazon Store, which means we accept all the standard ways of paying that Amazon supports.

We currently do not have a showroom for public to visit. All our operations are done online and our factory facilities don’t have public access.

Most products are returable; standard Amazon return policies apply. Your first point of contact should be with our customer support team and we’ll be glad to help you.

We currently do not offer promotional codes, however we are working on some ideas and might offer them in the future.

Since all our sales go through our Amazon Store, you can use a standard Amazon gift certificate.

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